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FAQs & travel help

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Got a travel query? We're here to help! Whether you need to change your itinerary, extend your insurance, or the dog's eaten your airline ticket, don't panic. If you can't find the solution to your problem below, type in your keyword/s into the Search bar at the top of the page to search the massive amount of info on the entire website.

Changing your flight ticket  |  Lost or stolen flight ticket  |  Reconfirming flights  |  Getting a ticket refund or credit  |  Travel insurance FAQs  |  Search 

Changing your flight ticket

Because travel plans tend to change...

As experienced travellers ourselves, we know that plans can change. Perhaps you’ve found your beach paradise and want to stay longer or you’ve found a new group of mates to travel with. Whatever the reason, you’ll find that many of our tickets can be amended so you get the most out of your trip. Find out if your ticket is changeable

Lost your flight ticket?

Take a deep breath and relax

It happens to everyone - you have no idea where you put your ticket or you put it in such a safe place that you can't find it. No worries. Take a deep breath and relax. We'll do our best to help you out.
Find out how to get a new ticket

Reconfirming flights

Always call first

We strongly recommend that you always contact the airline you are flying with 72 hours prior to your flight. Airlines can make schedule changes or even cancel your reservation (and possibly even reservations of onward flights) if you do not contact them to reconfirm prior to every flight. Check out all the advice

Getting a ticket refund

Plus info on STA ticket credits

So your plans have changed and you want to see if you can get any cash back on your unused airfare? Check out our detailed flight refund and ticket credit information to see if your airfare is eligible. Find out if you're fare is eligible

Travel insurance

Frequently asked questions

Get some burning questions about travel insurance that you need answered?  Check out our handy FAQ sections for all the info you need!
Find out more about our policies

Can't find what you're looking for?

Use the Search tool

If you can't find your answer from our commonly asked questions, use our onsite Search tool to filter all the relevant information based on your keyword/s.  We've got lots of great advice on visas, working holidays, getting the best flight ticket and more! Search now

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